POSITION: Customer Service Representative
Come and interview with us today! Busy HVAC company in Las Vegas is looking for a friendly, motivated customer service representative to help serve our growing client base. We always strive to treat our clients like family. We are looking for someone who loves helping people, wants to be part of a team, and can smile through the phone. Flexible hours are available – weekends, evenings. No HVAC experience necessary – we will train you. Bilingual a plus but not required.
PLEASE NOTE: We are very selective and only hire the best of the best! We are looking for someone who possesses the following:
- Positive and upbeat attitude
- Loves being part of a team/Team player
- Organizational skills
- Good attendance record
- Punctual Strong communication skills
- Enjoys helping clients
- Ability to multitask
- Computer skills
- Strong ethics and morals
- Desire to be the best
- Clean background
- Effectively manage incoming and outbound calls
- Scheduling service visits
- Ordering parts/data entry
- Identifying and assessing customer needs to achieve satisfaction
- Review or make changes to customer accounts
- Provide information about our products and services
WHAT WE OFFER
- Health Insurance
- Dental Insurance
- Positive & fun work environment
- Advancement opportunities
For more information or to submit your resume, please email Susan at SusanG@sierracoolslv.com
Superior Service That Soars Above The Rest
"I have been a satisfied Sierra customer for many years. Today one of its technicians, Derek Serge, provided excellent pre-summer inspections of my two HVAC Units. He was punctual, polite and well-informed. Perhaps the best job yet - fast, efficient ..."
"Sierra Air Conditioning & Heating Service Technician Wayne Eddy preformed a maintenance check up on several properties for me. He was on time, thorough in conducting the maintenance service and gave a clear and concise synopsis of the condition and ..."
"Derek Serge at Sierra LLC is a true professional. He was here for several hours working on the ac unit and did a wonderful job. He also explained all our options in great detail and was very patient with us. He should be commended for his hard work ..."
"Where do I start?? What a GREAT experience with you!!! From the first phone call, to Chris AND to the team that replaced our old unit with the new...I am so overwhelmed by the prompt service and professionalism of your employees. This was the first ..."
"Once again Luis Rivera has exceeded my expectations. During my Air Conditioning service appointment he taught me how to check my condenser "receive" and "return" pipes so that I can ensure the system is functioning properly. And while Jacob, his ..."
"Matt did a great job, very professional, answered all my questions in an understandable manner. Looking forward to the fall maintenance to assure heating system will be operating at it's peak performance. Thank you Sierra staff and tech's."
"This company knows how to hire their help! I always used Ryan, but he left so they scheduled Todd C. Not only was he professional. But, he was very patient and explained absolutely everything. He even cost effected my options. Customer service is ..."
"Matt's service exceeded my expectations. He was thorough, patient and very knowledgeable. Matt shared helpful information to assist me in understanding and managing my unit, and he set the service bar extremely high! Thanks Matt for the excellent ..."
"Very courteous and effective service by Matt B. Answered all questions and went above and beyond by changing filters. We have been long term customers and will continue as such."
"I've known and used Sierra Air since they opened their doors and I wouldn't use any other company in the Las Vegas Valley. Darren the owner has always been fair and willing to discuss any issue or question I've had throughout the years. I started ..."
"Great service and awesome employees. We were especially impressed with Jay our service technician. He was on time, very efficient and knowledgeable. He had a great personality and answered all of our questions."
"The people who work for Sierra LLC are exceptional. They are very knowledgeable and always know how to answer my questions and give me the best options. They are courteous and kind also, and I feel I can trust them to be honest. They are careful in ..."
-Athena & Richard B.
"Have been with Sierra on contract since having a problem with my system 2 years ago. They check it 2X a year and have had no problems since. There is a certain security knowing it will work when you need it to, and since our AC is the biggest most ..."
"Frank H. was very professional. We are very happy with Sierra LLC. We have had them come for maintenance twice and were happy both times. This time Frank replaced the AC motor and capacitor under warranty. Great preventive maintenance. Highly recomme ..."
"Great service, Adam was very knowledgeable and helpful. Explained functions, helped understand how to get the most from our system and found minor issues that would have been bigger issues in the summertime. Thanks!"
"If you live in Las Vegas, you need to have an "AC guy". We now have an AC guy and it's Wayne from Sierra. We recently moved and wanted to get the AC checked before the real heat moves in. Wayne checked both AC units, gave us the full run down on what ..."
"Matt as always did a complete and thorough job with my systems both in the house and casita. Told me about issues with my systems and what I can expect in the following months from them. Am well aware that I may have to replace but my decision is to ..."
"Where do I start?? What a GREAT experience with you!!! From the first phone call, to Chris AND to the team that replaced our old unit with the new.. I am so overwhelmed by the prompt service and professionalism of your employees. This was the first ..."
"Occasionally I run into a company that values its reputation and understands what "customer service" actually means. Sierra is that rare breed. I'm trying to think of something that didn't go as promised but I can't. They responded to my emergency ..."
"Honest & accurate diagnostic. On time. Kind attitude. Treats you like family!!"
"Matt arrived on time as promised. Office called 30 minutes ahead to let me know that he was on his way. Very polite and efficient. Matt did the spring-summer system inspection. New system was installed last year - September so we are still on our ..."
-Andrew & Ruth U.
"I love Sierra Air. It starts from the great customer service from Nikole D. She was so information about all your services and programs. Very friendly and I felt like i have a personal relationship with her. Tyrone is awesome I just love him his ..."
"Larry is the guy everyone should see before any other a/c person, he cut through the chase and fixed what four other companies just "put a band aid on". Our system was never better. Thank you for everything Larry!!"
"We have been doing business with Sierra Air for 6 years now, ever since we had our home built. Every tech that they have sent us in the past has been very knowledgeable and professional and courteous when using their slip on covers for their shoes ..."
-William & Kathy O.
"Todd from Sierra Air was outstanding. He explained everything he was doing thoroughly and did the repair in a timely manner. He was very professional and because of his knowledge of my air conditioning unit I purchased the maintenance agreement."
"Sierra Air has been doing our annual Service calls for 3 years and is an outstanding company. Their Service Technicians are very knowledgeable, Professional and polite during their extensive review. Our last Technician was Matt B., and he was great. ..."
"Matt summer serviced our A/C equipment on March 8. He was extremely pleasant and very helpful in understanding how to more effectively utilize the systems. He is a very impressive and outstanding representative for Sierra."
"Since we moved into our new house we have heard a noise . At really odd times, so bad my daughter would be kept awake. During the day I had thought the banging was the homes being built, I notified our builders supervisor to make an appointment for a ..."
"Today, Thur, Mar 23, 2017, Jared provided us an inspection of our air conditioning. The best i can say about him may not be sufficient. He was professional, courteous, and knowledgeable. He even took his booties off and on after i told him he didn't ..."
"Sierra, LLC has been our AC experts since we moved in our new home 3 years ago. They are reliable, honest & do a great job."
"Today, we had an Excellent 'Springtime' Service call performed by Sean of Sierra LLC Air Conditioning & Heating. Thanks! - to their entire crew and office staff! I trust Sierra, their techs know their stuff, and recommendations were honest and ..."
-Lawrence & Becky S.
"My summer service was performed today. Tyrone was clearly knowledgeable and skilled. I have total confidence in Sierra Air to address my current issues as well as future issues. I appreciate being given a total assessment."
"Sierra's technicians arrive on time, are careful, explain their work and don't try to sell me things I don't need. All things I definitely appreciate!"
"The company as a whole seem to really care about their customers. From the receptionist that takes the call to the tech (Adam) who responds and makes sure your Heat/AC is working well! My AC is a fairly new install. The Tech that did the initial ..."
"They did a tune-up on my AC and replaced a motor that had been oversized by a home warranty company last summer. I was educated on my entire system and I will continue to use their service."
"Sierra is extremely professional and timely. I really appreciate the follow-up calls to let me know exactly when the technician is on the way out so I do not have to wait around for hours. The technicians are super helpful and friendly, even ..."
"Tyrone was efficient courteous and very informative. Highly recommend this tech and his great customer service. A great employee for Sierra Air."
"I just wanted the world to know how grateful I am to have Sierra, LLC come to my home today to explain and adjust my heating system. Jesus S. was courteous, detailed oriented, showed high technical expertise, knowledgeable, sociable and dedicated to ..."
"I am so glad I contacted Sierra. They save me $10K. I originally contact Elite Heating and Cooling and they wanted to replace my entire furnace, coils and condenser in my air conditioner. When all I need done was the motor replaced in my furnace ..."
"Service Rep early for appointment, went to work right away did his check points on outside unit. Adam came in check the heating unit, and answered some concerns my wife had about the operation of the unit. Adam answered my questions as well. I'm very ..."
"Sierra Air have been servicing our home since 2011 and I only have praises for them. They're very flexible with scheduling services and their technicians are punctual and courteous. Their prices are reasonable and they always do a good job. But most ..."
"We have been using Sierra Air for over 10 years and trust them to take care of a very important part of living in this harsh desert. Sierra Air helped us to limp along with an aging a/c heating system for many years as economically as we could, ..."
"Sierra Air and Jason Thack (30 years’ experience) are the BEST in Las Vegas area. First of all, my AC stopped working at about 4p on a Friday and to make matters worse, I live in a manufactured home and there are essentially, only 2 companies ..."
"Derik came out to my house (on time) and explained to me that my A/C units were not nearly as old as I was told by THREE other companies! He was up-front and honest with me about the age of my A/C and furnace and explained my options for maintaining ..."
"Wayne Eady, Sierra HVAC Service Tech. One of the BEST we've ever had! Knowledgeable, polite, courteous! Answered every question. Did not waste his time or ours. Wayne is best remembered for being conscientious & thorough. Five stars for Wayne Eady! ..."
"I don't do reviews...EVER! In this instance, however, the repairman totally exceeded my expectations to the point that I feel it would be beneficial to others seeking honest, competent and efficient A/C service and repair. Wayne arrived on schedule ..."
"Wayne was very thorough and helpful with his analysis of our system. Very professional. His complete analysis of the system will be very beneficial in determining whether repairs or replacement will be cost effective."
"Probably one of the best companies I've had the pleasure with dealing. For me, the customer service from their employees is what won me over. Jon J was nothing but a true professional. He took the time to explain the process along with other helpful ..."
"Matt showed up today to help me with a balance air problem for our new inside and outside unit. He was told my problem and promptly went to work at correctly it. I ask him how he was familiar with air balancing? He told me his education back ground ..."
"We are new customers to Sierra Air. Jeremy was scheduled to arrive between 2 and 6. He showed up before noon and did a very thorough inspection of our two air conditioner units. We were so impressed, we purchased the service agreement. We look ..."
"I am impressed with Sierra Air. I have received service twice from their company. I appreciate the care they take in your home--wearing shoe covers and placing a drop cloth on the flooring before setting their ladder down. (And they bring their own ..."
"I really hate when I have any heating or cooling problems in my home, but at the same I am very thankful that Sierra Air is just a phone call away from fixing whatever is wrong. On my recent service call, my technician Greg Psotka was extremely ..."
"Our technician Darryl was very thorough, honest and informative. He did a great job maintaining our unit and showed us before and after photos. He was on time and cleaned up any mess before he left. I would definitely recommend Sierra for all of your ..."
-Jeffrey & Deborah C.
"Adam E. came out and assessed my system in no time. His wealth of knowledge on Electrical Engineering and Fluid Dynamics was evident. If you go with Sierra (and Adam E. as your tech); You will be nothing short of Safe and Happy"
"I am very pleased with Sierra AC & Heating services, their personnel are top-of-the-line in skills, appearance, and knowledge of the systems that they service. They come into your home as service technician and leave as representative of a company ..."
"I had service on my Heating Unit today and it all started with the office staff. Yvonne B. called a few times to let me know when service was being performed. She was so very nice and polite on the phone with me. She was very professional. When the ..."
"On time service! Yvonne was pleasant and courteous when she called to set up my plan and schedule the appointment. I was notified a few minutes prior to the arrival of Richard. He went about the service and was detailed in explaining what was taking ..."
"Keith T. is a real pro. He gave detailed explanations in layman terms, to help me understand my HVAC system. I would recommend Keith for any AC work. Thanks!"
"Sierra Air is a first class company. It is a pleasure to do business with Sierra, after dealing with other outfits that don't return calls, or call late to cancel/reschedule service. Their communication skills are outstanding; they call to confirm ..."
-Robert & Mary P.
"Outstanding service Moise and his supervisor. This company has provided the best possible service of any A/C company I have used in the past 10 years. I am so grateful for their honest, care and professionalism. Again, thank you!!!!"