Our Guarantees

Superior Comfort and Service Guaranteed

At Sierra LLC Air Conditioning & Heating, we are proud to provide the Las Vegas area and surrounding communities with superior comfort and service, guaranteed! We know how hot the Las Vegas weather can get, and without a properly running air conditioning unit, you could be sweltering in the desert heat. In colder months, it is important to have a properly functioning heater to keep your family warm and safe. Our team of experienced and trusted professionals can help get your air conditioning and heating units in running order in a quick and cost-efficient manner. If you are interested in getting out of the heat and into the cool – contact a member from Sierra LLC Air Conditioning & Heating and schedule a free estimate, today!

We are proud to offer the following guarantees to all clients:

Comfort Guarantee:

We guarantee that the system(s) we have installed in your home will heat or cool your home as we have stated. If the temperature range we have promised is not achieved, we will replace the system at no charge. 100% Money-Back Installation Guarantee

No-Lemons Guarantee:

Sierra LLC Air Conditioning & Heating realizes that no manufactured equipment is 100% perfect 100% of the time. However, since our customers should expect to receive 100% of the cooling and heating value in which they’ve invested, we provide a “No-Lemons” guarantee, which simply means that as long as you purchase and commit to our SAM Agreement to properly maintain your home comfort investment, we promise:

We hope neither of these scenarios happen to you, but you can have peace of mind that Sierra LLC Air Conditioning & Heating will stand behind our equipment to your full satisfaction.

100% Money-Back Installation Guarantee:

Sierra LLC Air Conditioning & Heating has the utmost confidence in the caliber of work performed by our highly trained technicians. We ensure that you will be 100% satisfied with the operation of equipment installed by us. If you are not fully satisfied within the first year, we guarantee we will promptly correct the issue. Additionally, if the equipment is still not operating up to manufacturer’s specification, a manufacturer’s representative has verified the failure, and no other recourse is available, upon your written request, we will refund 100% of your purchase price. This 100% Money-Back Installation Guarantee applies only to complete systems installed by Sierra LLC Air Conditioning & Heating, along with any additional equipment installed on the same date.

Installation Workmanship Guarantee:

Our technicians are the most professionally trained in the Las Vegas area. We require an extensive pre-employment background check and require random ongoing drug testing to maintain employment. We ensure that our technicians will care for you home while working there. They will wear shoe covers to protect your floors and maintain cleanliness. They will also maintain a clean work area, use respectful language, and behave courteously in your home. If you believe that their performance does not meet these high standards, we’ll extend your SAM Agreement to include an additional service visit at no extra charge to you. All we ask is that you notify our office of your dissatisfaction on the same day the installation was completed.

Better Than We Found It Guarantee:

Your home is your greatest investment. Sierra LLC Air Conditioning & Heating understands that and guarantees that our technicians will not make or leave a mess or do anything to destroy your most valuable resource. We ensure that your home will be BETTER than we found it or we will pay for professionals to clean your home in its entirety. All we ask is that you notify our office of your dissatisfaction on the same day the installation was completed.

Lifetime Leak Guarantee:

Our installation workmanship is top-notch. Because Sierra LLC Air Conditioning & Heating is confident in the abilities of our technicians and the products that we install, we guarantee that there will be no leaks of greater than 6% in any duct systems installed by us. This guarantee applies to any accessible duct system installed by Sierra LLC Air Conditioning & Heating on the same date as the equipment installation. This guarantee does not apply to any damage that may be caused by rodents, natural disasters, or by the carelessness of other contractors including but not limited to home theater installers, cable or satellite companies, or duct cleaning contractors other than Sierra LLC Air Conditioning & Heating.

Apples-to-Apples Lowest Price Guarantee:

Sierra LLC Air Conditioning & Heating takes pride in never cutting corners. We’ve been in business long enough to know that other contractors may promise a lower price, but at what cost to the overall value? It’s very important to know what is and what is not included in any quoted price for a new cooling and heating system. Our technicians will show you the complete proposal so that you’ll know exactly what you are paying for. We challenge you to find a contractor with the same strict hiring and drug-testing practices, and with the same written guarantees who will provide you with a comparable installation. If you can provide a fully documented, honest, apples-to-apples comparison which includes the company’s written guarantees and employment practices, we will refund the difference to you, plus an additional $250 for your trouble. All we ask is that your request be in writing and submitted to our office within 14 days of signing a contract with Sierra LLC Air Conditioning & Heating or the installation date, whichever is the earliest. Your request must include the original published comparison of the competitor exhibiting the apples-to-apples comparison.

Superior Service Guarantee: Call Now!

Your home is an investment in your future, and you should always feel safe and secure that you are continuing to invest in your future. Sierra LLC Air Conditioning & Heating provides the lowest price guarantee, but the highest quality of workmanship and services in the Las Vegas area. If you have questions or concerns regarding your heating or air conditioning unit, do not hesitate to work with Sierra LLC Air Conditioning & Heating.

Contact our office today at (702) 830-7553 to schedule a free estimate!

Superior Service That Soars Above The Rest

  • 5

    "Matt did a very thorough and professional job and I can highly recommend Matt and Sierra Air. I am not as worried anymore. Keep up the good work! Thank you!"

  • 5

    "Shawn from Sierra Air was very professional. Was right on time and after complete inspection sat down with us and explained all of his findings. Would recommend Sierra to anyone."

  • 5

    "Matt did a great job, very professional, answered all my questions in an understandable manner. Looking forward to the fall maintenance to assure heating system will be operating at it's peak performance. Thank you Sierra staff and tech's."

  • 5

    "I am very pleased with Sierra AC & Heating services, their personnel are top-of-the-line in skills, appearance, and knowledge of the systems that they service. They come into your home as service technician and leave as representative of a company ..."

  • 5

    "Excellent service, l highly recommend Sierra Air for all your service needs."

  • 5

    "Sierra, LLC has been our AC experts since we moved in our new home 3 years ago. They are reliable, honest & do a great job."

  • 5

    "Always does work as promised. Only positives for this company."

  • 5

    "Al arrived on time for a maintenance agreement service call. He introduced himself and was very polite and friendly. He explained what was going to happen and what he was checking for. He put on his "booties" before entering our home, and was very ..."

  • 5

    "We maintain a service contract with Sierra and we are grateful for their expert work and great service! Tyrone did a great job and he was very knowledgeable and friendly. We have had a wonderful experience every time!"

  • 5

    "My summer service was performed today. Tyrone was clearly knowledgeable and skilled. I have total confidence in Sierra Air to address my current issues as well as future issues. I appreciate being given a total assessment."

  • 5

    "Very professional, funny, and honest. No high pitch sales. If I ever get any issues you will be the first I call. Thank you Jay S."

  • 5

    "Appreciate the professional and efficient service. Gregory was wonderful!"

  • 5

    "Brian was professional and helpful as he dealt with warranty work."

  • 5

    "Dabari is awesome! He was very courteous over the phone and was able to get the appointment set up the same day for one of our properties that was having trouble with their AC. All in all, Sierra Air is a great company! I do refer them to friends and ..."

  • 5

    "I had service on my Heating Unit today and it all started with the office staff. Yvonne B. called a few times to let me know when service was being performed. She was so very nice and polite on the phone with me. She was very professional. When the ..."

  • 5

    "Jon the service tech not only did the required semi-annual maintenance but took the time to explain the thermostat control in further detail. Would highly recommend Sierra for their twice a year maintenance program."

  • 5

    "We called and they sent Wayne out to check out AC units. He was prompt, professional, friendly and very thorough! We appreciated his efforts to resolve our AC issues! Great service from Wayne E.!"

  • 5

    "Great service and awesome employees. We were especially impressed with Jay our service technician. He was on time, very efficient and knowledgeable. He had a great personality and answered all of our questions."

  • 5

    "Tyrone was a polite and friendly professional. Explained everything clearly and was patient with answering questions. Was extremely thorough with his work - never felt he was rushed. Whole process with Sierra was great as well, with quick responses ..."

  • 5

    "Keith T. is a real pro. He gave detailed explanations in layman terms, to help me understand my HVAC system. I would recommend Keith for any AC work. Thanks!"

  • 5

    "Greg P. was our technician today to do an initial inspection and summer maintenance. We found Greg to be highly professional, technically competent and patiently took the time to educate us regarding our system--we asked a LOT of questions! We signed ..."

  • 5

    "Service Rep early for appointment, went to work right away did his check points on outside unit. Adam came in check the heating unit, and answered some concerns my wife had about the operation of the unit. Adam answered my questions as well. I'm very ..."

  • 5

    "Matt summer serviced our A/C equipment on March 8. He was extremely pleasant and very helpful in understanding how to more effectively utilize the systems. He is a very impressive and outstanding representative for Sierra."

  • 5

    "Matt was very knowledgeable and responsive and did a great job explaining the work he had completed."

  • 5

    "I have used Sierra for the past 4 years, and can't say enough good things about them. Customer service rep Yvonne was so polite and professional."

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