Need assistance setting up or installing a thermostat? Contact us online or call (702) 830-7553 today to schedule a service.
We were so impressed, we purchased the service agreement. We look forward to working with Sierra Air in the future.“We are new customers to Sierra Air. Jeremy was scheduled to arrive between 2 and 6. He showed up before noon and did a very thorough inspection of our two air conditioner units. We were so impressed, we purchased the service agreement. We look forward to working with Sierra Air in the future.”
The people who work for Sierra LLC are exceptional.“The people who work for Sierra LLC are exceptional. They are very knowledgeable and always know how to answer my questions and give me the best options. They are courteous and kind also, and I feel I can trust them to be honest. They are careful in my house, which is very important to me. They go above and beyond the minimum, and they take the time to explain everything to me. I trust the associates of this company with my heating and a/c needs which is as important as choosing a doctor in this town. When so many companies only care about how much money they can get, it's nice to be have a company like Sierra.”
Occasionally I run into a company that values its reputation and understands what "customer service" actually means. Sierra is that rare breed.“Occasionally I run into a company that values its reputation and understands what "customer service" actually means. Sierra is that rare breed. I'm trying to think of something that didn't go as promised but I can't. They responded to my emergency immediately, diagnosed the problem, explained what had to be done, then did it. Jeremy, who installed my new water heater, explained everything in terms I could understand, was thorough, courteous, laid plastic on the marble floors to make sure there weren't any scratches, and was an absolute gentleman. The price was fair and I couldn't be more satisfied with the entire process. These people obviously have pride in what they do. I would recommend them without hesitation.”
I appreciate the care they take in your home“I am impressed with Sierra Air. I have received service twice from their company. I appreciate the care they take in your home--wearing shoe covers and placing a drop cloth on the flooring before setting their ladder down. (And they bring their own ladder! I've actually had an HVAC technician ask to borrow one :) Tim D was extremely polite and professional. He was patient in taking the time to discover the problem I had called about. 'Cause wouldn't you know, the sounds I had been hearing weren't happening when he got there. He really took the time to figure out what might be causing the concern I had. I'm glad he didn't give up because he finally got to hear what I had been talking about. He had assured me that the problem we were having would be resolved that day. He also addressed another smaller concern. And he gave me tips on setting my thermostats and the types of filters I should use. Give Tim a bonus! :)”
Fixed what four other companies just "put a band aid on"“Larry is the guy everyone should see before any other a/c person, he cut through the chase and fixed what four other companies just "put a band aid on". Our system was never better. Thank you for everything Larry!!”
