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I signed up for another year of service maintenance with Lou today so that I can continue getting the best Air Conditioning and Heating service Las Vegas has to offer. It gives me great comfort to be a part of Sierra Care.“Once again Luis Rivera has exceeded my expectations. During my Air Conditioning service appointment he taught me how to check my condenser "receive" and "return" pipes so that I can ensure the system is functioning properly. And while Jacob, his partner on this trip, checked the attic for battery strength (all were strong) and potential vent leaks (there were none) and cleaned my drip pan of any potential rust to ensure no rusty air in the return air, Luis conditioned the outside fan/condenser unit so that it literally gleamed like brand new. Lou always takes the time to describe why things happen the way they do. Today when I had a question about noise on startup he described how the unit I have is very high efficiency and that their are circular plates in the motor housing that keep that gassy part of the refrigerant separated from the liquid refrigerant. He told me that on startup and shutoff these plates make a little extra noise so that the gas and liquid do not comingle. It is wonderful to have such a knowledgeable and caring service person. Lou treats me like a member of the family. I signed up for another year of service maintenance with Lou today so that I can continue getting the best Air Conditioning and Heating service Las Vegas has to offer. It gives me great comfort to be a part of Sierra Care.”
There is a certain security knowing it will work when you need it to, and since our AC is the biggest most expensive appliance in the house there isn't another company I would want to service it.“Have been with Sierra on contract since having a problem with my system 2 years ago. They check it 2X a year and have had no problems since. There is a certain security knowing it will work when you need it to, and since our AC is the biggest most expensive appliance in the house there isn't another company I would want to service it. Every one of the Techs that have come out have been very friendly, polite, professional, and clean. Matt is very knowledgeable and easy to like, as this has been my experience with the rest of the Sierra team.”
He was extremely pleasant and very helpful in understanding how to more effectively utilize the systems.“Matt summer serviced our A/C equipment on March 8. He was extremely pleasant and very helpful in understanding how to more effectively utilize the systems. He is a very impressive and outstanding representative for Sierra.”
Fixed what four other companies just "put a band aid on"“Larry is the guy everyone should see before any other a/c person, he cut through the chase and fixed what four other companies just "put a band aid on". Our system was never better. Thank you for everything Larry!!”
Sierra Air is a first class company.“Sierra Air is a first class company. It is a pleasure to do business with Sierra, after dealing with other outfits that don't return calls, or call late to cancel/reschedule service. Their communication skills are outstanding; they call to confirm appointments, and then call an hour before the tech shows up. Their techs are in uniform and always polite, and very conscientious and knowledgeable.”
