POSITION: Customer Service Representative

Come and interview with us today! Busy HVAC company in Las Vegas is looking for a friendly, motivated customer service representative to help serve our growing client base. We always strive to treat our clients like family. We are looking for someone who loves helping people, wants to be part of a team, and can smile through the phone. Flexible hours are available – weekends, evenings. No HVAC experience necessary – we will train you. Bilingual a plus but not required.

PLEASE NOTE: We are very selective and only hire the best of the best! We are looking for someone who possesses the following:

Positive and upbeat attitude
Loves being part of a team/Team player
Organizational skills
Good attendance record
Punctual Strong communication skills
Enjoys helping clients
Ability to multitask
Computer skills
Strong ethics and morals
Desire to be the best
Clean background
Drug-free

RESPONSIBILITIES:

Effectively manage incoming and outbound calls
Scheduling service visits
Ordering parts/data entry
Identifying and assessing customer needs to achieve satisfaction
Review or make changes to customer accounts
Provide information about our products and services

WHAT WE OFFER

Health Insurance
Dental Insurance
401K
Positive & fun work environment
Advancement opportunities

For more information or to submit your resume, please email Susan at SusanG@sierracoolslv.com

Superior Service That Soars Above The Rest

5
"So far I'm pretty pleased with this company. We've dealt with them 3 times now. They came out late at night when our air conditioner stopped working, which was much appreciated, and did a follow up to make sure everything was working right. This time ..."

-Wendy W.
5
"Matt summer serviced our A/C equipment on March 8. He was extremely pleasant and very helpful in understanding how to more effectively utilize the systems. He is a very impressive and outstanding representative for Sierra."

-Bill F.
5
"Brian came out and helped us with a power issue on our thermostat. He was professional and patiently listened to my issues. Serviced everything we needed quickly. No problems with Sierra and would use them again. Good job."

-Mike M.
5
"Jade was excellent at setting up a convenient appointment for service!"

-Richard G.
5
"Jeremy does a terrific job! He performed our summer maintenance today & I can't say enough with how happy I am with his service. He is professional, courteous & extremely polite. He answers any questions & goes out of his way to provide good service."

-Cathy B.
5
"Todd from Sierra Air was outstanding. He explained everything he was doing thoroughly and did the repair in a timely manner. He was very professional and because of his knowledge of my air conditioning unit I purchased the maintenance agreement."

-Michael P.
5
"Greg P. was our technician today to do an initial inspection and summer maintenance. We found Greg to be highly professional, technically competent and patiently took the time to educate us regarding our system--we asked a LOT of questions! We signed ..."

-Larry J.
5
"Honest & accurate diagnostic. On time. Kind attitude. Treats you like family!!"

-Emily
5
"Sierra Air was able to respond quickly for just a general inspection. The technician they sent was Todd. In all my 71 years I have never met a more personable professional. He took the time to explain everything to me in terms for a layman to ..."

-James G.
5
"Dabari did an excellent job of assisting us to make our annual furnace checkup appointment. Very professional."

-John F.
5
"Service tech (Shawn B.) was awesome. Efficient, knowledgeable, personable/friendly. Explained everything he did, voiced possible concerns with our equipment but absolutely no high pressure sales pitch for anything. Refreshing!"

-Greg C.
5
"Service tech Al was very thorough. Worked in a timely manner will request Al for future service calls."

-Juareen C.
5
"Just had some warranty repair work done by Carlos. He was professional, patient, fixed our problem and did a fantastic job. Thanks Carlos, for all of your help!!!!!!"

-Mark C.
5
"Keith and Al showed up on time (a little early actually, after the office courteously alerted us by phone and asked permission for them to arrive early). They were efficient, respectful and knowledgeable and provided good, updated maintenance ..."

-Gary Z.
5
"Called Sierra, LLC to repair a hole in insulation on a line to my outside unit (main unit is in attic) and routine twice-yearly maintenance. Jeremy B. was my field service tech and I learned so much about my 12 year old unit due to Jeremy's thorough, ..."

-Dorothy L.
5
"Matt's service exceeded my expectations. He was thorough, patient and very knowledgeable. Matt shared helpful information to assist me in understanding and managing my unit, and he set the service bar extremely high! Thanks Matt for the excellent ..."

-Thelma M.
5
"Where do I start?? What a GREAT experience with you!!! From the first phone call, to Chris AND to the team that replaced our old unit with the new...I am so overwhelmed by the prompt service and professionalism of your employees. This was the first ..."

-Shelley
5
"I just wanted the world to know how grateful I am to have Sierra, LLC come to my home today to explain and adjust my heating system. Jesus S. was courteous, detailed oriented, showed high technical expertise, knowledgeable, sociable and dedicated to ..."

-De Bacardiman
5
"I would be remiss if I did not take the time to give Tyrone a five star rating. He was thorough and knowledgeable in his assessment and presentation of the status of my heating and air conditioning system."

-Leslie S.
5
"We maintain a service contract with Sierra and we are grateful for their expert work and great service! Tyrone did a great job and he was very knowledgeable and friendly. We have had a wonderful experience every time!"

-Junile W.
5
"Sierra Air is a first class company. It is a pleasure to do business with Sierra, after dealing with other outfits that don't return calls, or call late to cancel/reschedule service. Their communication skills are outstanding; they call to confirm ..."

-Robert & Mary P.
5
"I would like to compliment Dabari S from Sierra LLC's office. While scheduling for my next 6 month check up he answered all my questions and concerns. He was very professional and is someone I felt wanted to be sure all my questions were answered. We ..."

-Greg S.
5
"Keith the tech and the office personnel were very professional and friendly. Got the job done on in a timely manner. Would recommend to anyone."

-Elaine H.
5
"Miranda called 45 minutes before the Technician's arrival. I really liked that! Wayne was very professional, and easy to talk to. We went over my concerns. When he was finished. He showed me photos of the conditions that I was concerned about, and ..."

-Robert & Debra F.
5
"The office staff is exceptional in scheduling service with a smile. The technician, Larry B, readily diagnosed the problem and quickly fixed it. It's comforting to know that you can get service 7 days a week, if necessary."

-Wayne E.

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